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NEVER WAIT ON HOLD AGAIN:
THE LUCYPHONE STORY
Early one evening in the summer of 2009, I called Comcast customer service only to hear the dreaded words, "I'm sorry, we are currently experiencing higher than normal call volumes, please hold as your call is very important to us."
JUST ASK PETER: WHEN IS IT TIME FOR A STARTUP TO STEP UP?
People around RVA are always asking me: "We're a new startup company. How can we save money and time?"
BUSINESS FIRST OPENS DOORS TO ECONOMIC GROWTH IN GREATER RICHMOND
Local economic development offices and a cadre of volunteers are turning up the heat on regional economic development through a unified outreach tool. Business First Greater Richmond, a collaboration between the Greater Richmond Partnership and economic development offices in Richmond, Henrico, Hanover, and Chesterfield, sends volunteers into the business community with a standardized survey. Responses are funneled back to local economic development staff so they can help businesses navigate permitting processes, collect market information, and address workforce needs.
DOING WELL BY DOING GOOD: DEFINING COMMUNITY
It's Friday afternoon in RVA. Inside the New Venture Richmond office a small crowd is gathering to discuss the upcoming TedxRVA in March. Taking their seats at a round table, I crack open a beer and begin.
SIMPLIFYING RVA
Ranee Kamens may not be from Richmond, but in a very short time, she has become the quintessential Richmond girl-a Ram and a Spider, who is creative, passionate, and driven to help people become the best version of themselves.
Bringing International Businesses and  Jobs to Greater Richmond
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Music and the Tragedy of the Commons
Law school Property class can be pretty boring. But one of the things that I remember well is the day we dug into a concept called "the tragedy of the commons." It is a dilemma where a group of self-interested people (meaning: a group of people) will deplete a shared resource even when they know it's in the common interest to preserve it. In other words, people know that if they keep mooching, the producer will stop producing. But they do it anyway.
Capstone Projects Attract Budding Entrepreneurs
Greater Richmond has long been recognized as a financial and legal center, recently as a creative hub and now as a budding epicenter for entrepreneurs.
Black Dog Brings Stand -UP Paddling to the James
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From #RVA to #USA!  Why Big Brands Love the Little Guy
Chevy and Richmondmom Talk Shop at Social Media Club Richmond
Doing Well By Doing Good
Once a financial hub and still a nationally renowned legal and creative center, Greater Richmond is quickly becoming known as a hotspot for social entrepreneurs. And that is a good thing for all of us.
Martin is Richmond. And Richmond is Martin.
I'm sitting on my deck writing this. Our mid-century home overlooks the James River. It's spring. The birds are chirping. A nice breeze is in the air. I'm 10 minutes from my downtown office. But it feels like I'm a million miles away.
Job Applicant Makeover: What You Need to Know to Score A New Gig 
Summer is a great time to get your job search in full swing, but there is more to landing a dream job than just your application and resume. To help you become more competitive and attractive to employers, we've created a list to improve your most important career search tools and avoid common mistakes. Here's your 2012 Job Applicant Makeover:
Just Ask Peter
Local Product Makes Life Easier for Mobile Workers 

People around RVA are always asking me, "If I'm a mobile worker and need to print something really important right away, but am miles from my home office, how in GRID's name do I print?"
For Those About to Walk
Whether by choice or necessity, a lot of Richmonders have left large organizations over the past year or two to start their own businesses. Maybe they are moving on to freelancing, consulting in the industry they know, or starting a new and different business from the ground up.
inLieu Wins Greater Richmond Chamber's i.e.* Inaugural Startup Competition
Local company inLieu was the big winner in Greater Richmond Chamber's i.e.* inaugural startup competition. 
Fahrenheit Emerging Media Creates a New Name
Fahrenheit Emerging Media has created a buzz -- again. A Richmond-based social media powerhouse, the outfit has rebranded itself and is now Create Digital.

Work
Biz Savvy
Inside Snagajob's focus on building a thriving workplace culture
Whenever I'm asked about Snagajob's culture, I think the one thing people have the biggest misperception about is that it's only a culture of "fun." And, while it is extremely fun, and we will work incredibly hard to keep it that way, it is only fun as long as we work extremely hard. We're big believers that hard work and having fun while doing it are not mutually exclusive.
4/22/2012 10:02:20 AM
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By Shawn Boyer 
At Snagajob, all Snaggers own the culture. And the Culture Squad spearheads these efforts, from planning our annual holiday party and Office Olympics to addressing culture concerns with senior leadership.


The relationship is reciprocal: we think that if you're having fun while you work, you're going to put more of yourself into it. And, on the flip-side, if you're not working hard, it's only going to be a fun place to visit, because the business won't be around long enough to call it anything more than just a visit. This is the essence of our culture and one that hopefully drives strong financial success and allows us to further invest in our people. 

Of course, it's one thing to desire a strong culture. It's another challenge all together to make it work and convince others it's the right thing to do. To this day, we're still always asking ourselves, "Are we doing enough to strike this balance and focus on our people?" 

And the answer is,"It's never good enough." I've always struggled to define culture. It's not one thing, it's everything. This is the best working definition I have for culture at Snagajob: great people loving to do great things together as a team. And, here are a few examples of some of the culture-enriching initiatives that help us drive a healthy bottom line:  Mission and values: Every company has a mission statement and a set of core values. This is nothing new. 

But at Snagajob, these elements are key to everything we do. Every new hire we make, every new product we develop, and every partnership we enter needs to be reflective of these. 

Our mission is to put people into right-fit positions so they can maximize their potential and live more fulfilling lives. This includes our job seekers, employers and Snaggers themselves. And, every week at our all-hands company meeting, we read a testimonial from one of our job seekers that illustrates how we've been able to effectuate that mission statement in their lives. Working in tandem with this mission are Snagajob's core values: collaborative, accountable and passionate, or C.A.P. Every time a Snagger shares a Shout-Out! -- public praise for a job well done -- they assign one of these values to the effort they're acknowledging 

 Snagger Sidekicks: Because we're in the business of connecting hourly workers and employers, we know how crucial those initial touch points are: the interview, showing up on day one and the first 30 days of employment. 

To that end, we've worked to build a robust welcoming and onboarding program. This includes Snagger Sidekicks, an amped up version of your typical training buddy. Newbie and veteran Snaggers ("the Sidekicks") are matched up based on common interests. 

The Sidekicks call their matches before their first day, take them to lunch, introduce them to each department and mentor them regularly for several months afterward. ? Culture Squad: At Snagajob, all Snaggers own the culture. 

And the Culture Squad spearheads these efforts, from planning our annual holiday party and Office Olympics to addressing culture concerns with senior leadership. 

Every Snagajob department has at least one member on the Culture Squad, and these representatives are charged with relaying information from their team to the Culture Squad -- and vice versa -- to make sure we're promoting a fun and fair environment throughout the company.

As stated earlier, we're firm believers that culture isn't about one thing -- it's everything. And this list could go on to include our rabid community involvement, our "comfortably casual" dress code, and obsession with over-communication, which like all of our culture initiatives, when done well, drive an improvement in overall company performance.

As long as this list could be, and as much time as we spend brainstorming new ways to foster an environment where camaraderie and celebrating don't have to start after 5:30 p.m., it's never enough. And, it can never be at the exclusion of working hard for each other and for our customers. The two go hand in hand, and the one thing that we're always struck by, driven by and always striving for is: We can always do more.

Article from Issue #14
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